Effective date: May 17, 2026

1. Introduction

LapBrain LLC ("LapBrain", "we", "us", "our") operates the LapBrain telemetry analysis platform. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.

2. Information We Collect

Information you provide

  • Account information. Email address and password when you create an account.
  • Telemetry data. Data-logger files you upload from supported dedicated data loggers (AiM XRK/XRZ and MoTeC LD/LDX). These contain motorcycle and rider performance data such as GPS coordinates, speed, acceleration, lean angle, throttle position, and lap times.
  • Preferences. Display settings such as unit preferences (imperial/metric).

Information collected automatically

  • First-party product usage telemetry. After you sign in, we collect limited in-product analytics about how LapBrain is used, such as screen and route names, feature usage events, related LapBrain session IDs, app-session IDs, platform, app version, logger type, and small structured metadata like reason codes or FTUE step identifiers. We use this to understand product adoption, identify friction, and improve the Service.
  • Automated error and crash reports. When the LapBrain web or native app encounters a runtime error or panic, the app sends us a structured error report so we can diagnose and fix the underlying bug. Each report includes the error type, the error message (truncated), a bounded stack trace, the screen/route the error happened on, the platform and app version, and an app-session ID. Reports are persisted on your device before sending and may be delivered later if you are offline at the time of the failure. Some reports are sent without an account identifier — for example, when the error happens during sign-in or before you are signed in — and in that case we record only a daily- rotated hash of your IP address for short-term rate-limit and abuse controls.
  • Technical information. Browser type, operating system, device type, and similar compatibility/debugging information.

What product usage telemetry does not include

Our product usage telemetry is designed to be minimal. It does not include:

  • raw rider telemetry streams such as GPS traces, lap channels, sector timeseries, or uploaded file contents
  • uploaded filenames copied into analytics events
  • free-form notes, support messages, search text, or arbitrary URLs
  • session replay, screen recording, or blanket clickstream capture
  • third-party advertising identifiers, third-party analytics pixels, or third-party tracking cookies

Product usage telemetry is first-party only and is sent only to LapBrain services.

What automated error and crash reports do not include

Error and crash reports are similarly scoped. They do not include:

  • raw rider telemetry, GPS traces, channel data, or any uploaded file contents
  • uploaded filenames or session contents
  • account email, username, password, bearer tokens, or session cookies
  • free-form notes, support messages, search text, or rider-entered text
  • arbitrary URLs (we record the semantic screen/route name only, never the full URL with its query string or fragment)
  • third-party crash reporters or external SDKs — error reports are sent only to LapBrain services

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service. Process your telemetry data, generate analysis, and deliver coaching suggestions.
  • Improve the Service. Understand usage patterns, identify product friction, fix bugs, validate onboarding/help flows, and develop new features.
  • Run first-party analytics. Measure feature adoption and core rider journeys, such as upload, debrief, analysis, corner-detail, and cross-session workflows.
  • Communicate with you. Send account-related notifications (e.g., password resets).
  • Ensure security. Detect and prevent unauthorized access or abuse.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We also do not send product usage telemetry to third-party analytics providers, advertising networks, or social-media tracking tools.

We may share information only in these limited circumstances:

  • Service providers. We use infrastructure providers (cloud hosting, email delivery) that process data on our behalf under strict confidentiality obligations.
  • Legal requirements. We may disclose information if required by law, regulation, or valid legal process.
  • Business transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

  • Your data is stored on servers in the United States.
  • We use encryption in transit (TLS) and at rest to protect your data.
  • We implement access controls and audit logging to prevent unauthorized access.
  • No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

  • We retain your account data and uploaded rider telemetry for as long as your account is active, unless a shorter retention period is required by law or an operational policy.
  • Raw first-party product usage telemetry events are retained for up to 180 days.
  • Derived aggregate product usage counters are retained for up to 25 months.
  • Raw automated error and crash reports are retained for up to 90 days. Aggregate error signatures (a deduplicated record of "this error has been seen N times") are retained indefinitely so we can recognise recurring or returning bugs across releases; these aggregates are not keyed to your account.
  • The daily-rotated IP hash used to rate-limit anonymous error reports is not a durable identifier: a new salt is generated each UTC day, after which the previous day's hash cannot be tied back to a specific IP address.
  • If you request account deletion, we will delete your personal information, uploaded rider telemetry, account-keyed product usage telemetry, and account-keyed error reports within 30 days.
  • We may retain de-identified aggregated data that does not identify you for analytical purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Object to certain processing of your data

To exercise these rights, contact us at [email protected].

8. Cookies and Local Storage

The web application uses browser local storage to maintain your session, preferences, and a short-lived outbox of pending error reports for delivery once you are online. We do not use third-party tracking cookies, advertising cookies, or third-party analytics cookies. Product usage telemetry and error reports are first-party data sent directly to LapBrain services.

9. Children's Privacy

The Service is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. International Users

Your data is stored and processed in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

If you are located in the European Economic Area (EEA), United Kingdom, Switzerland, California, or another jurisdiction that grants additional privacy rights, you may have rights beyond those listed in Section 7, including the right to lodge a complaint with your local data protection authority. To exercise any data rights, contact us at [email protected] and we will respond within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service. Your continued use after changes are posted constitutes acceptance.

12. Contact

If you have questions about this Privacy Policy or LapBrain LLC's handling of personal information, contact us at [email protected].